Prompt guideScope creep
Recovery · Brief
Scope creep
When to use
They ask for work that is not in the SOW.
- They have asked for work that is not in the SOW.
- “Yes” cannot be the default reply.
- You need the change-request path on the table, politely.
You will need
- Customer name
- The account whose project manager asked.
The prompt
Draft a polite but firm message to 's project manager regarding their request for additional custom deliverables. Explain that these fall outside the current Statement of Work and outline options for adding them through a formal change request.
What good looks like
Example: not a client result
Thank you for the request. It sits outside the current Statement of Work. If you want it added, here is the change-request path and what we would need to scope it. Until then, we stay on the signed work.